It is once again my privilege to share the results of your credit union from 2024. This past year brought both challenges and opportunities for our members, reflecting the ever-evolving economic landscape.
While inflationary pressures eased in some areas, the cost of living remained elevated, impacting household budgets across our communities. The anticipated decline in interest rates was more measured than expected, benefiting savers while presenting new challenges for borrowers.
Amid these shifts, one thing remained steadfast—3Rivers' unwavering commitment to empowering our members and strengthening the financial well-being of our communities.
In 2024, we helped members grow their savings by returning $35M in dividends—a 60% increase over the previous year. Despite the challenges of the lending market, we remained committed to supporting those looking to make major purchases, cover significant expenses, or consolidate debt by offering tailored loan solutions. By year-end, we originated 12,294 consumer loans and 2,801 mortgage loans, totaling $706M.
Throughout the year, 3Rivers experienced modest growth, reaching $2.47B in assets, with shares increasing by 8.7%. We also strengthened our financial foundation, growing our capital position by $36M and maintaining a capital ratio well above industry averages.
Our commitment to exceptional member service was reflected in record-setting Net Promoter Scores (NPS)—achieving scores above 70% in the first three quarters of the year—well above industry benchmarks. Additionally, we were proud to receive, once more, Raddon Financial Group’s Crystal Performance Award, which recognizes top credit unions that demonstrate exceptional performance and an unwavering commitment to their members. These achievements highlight the trust and satisfaction of our members, driven by our focus on personalized service and financial guidance.
Investing in the communities we serve remained a top priority in 2024, too. We contributed over $1M through grants, event sponsorships, college scholarships, and in-kind donations, supporting the people, organizations, and initiatives that matter most to our members.
Our ability to continue performing and remaining flexible in ever-changing environments remains a testament of the support and patronage that our team, our members, and our community place in our cooperative.
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Thank you for your continued trust in 3Rivers.
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Sincerely,Don CatesPresident & CEO