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 Rate & Fee Disclosure 

Truth In Savings Disclosure (PDF)

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

Claims Center

Last updated: 8/1/2025
Claim Type Claims Center Hours Process after receiving pre-authorization
(refer to contract for additional details)
Key/Remote Replacement (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, you may go to any appropriate franchise dealer for service. You will be responsible for paying for the repair/replacement and will be reimbursed up to $800.
Paintless Dent Repair (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, an appointment will be scheduled for a technician to inspect the ding or dent to determine if the damage can be repaired prior to work being performed.
Tire & Wheel Road Hazard Protection (press 1) Monday – Friday 9 a.m. – 8 p.m. EST After receiving pre-authorization, the Claims Center rep will provide instructions depending on the specific repair or replacement needs. You will be reimbursed for the reasonable costs you incur for repair/replacement.
Windshield Repair Protection (press 2) Monday – Friday 9 a.m. – 5 p.m. EST After receiving pre-authorization, a repair service will be dispatched to your location or you may choose to have the repair done at a facility of your choice and will be reimbursed up to $60.

* Individuals under age 18 are exempt from these fees.

** Fee applies when overdraft is created by check, in-person withdrawal, or other electronic means.

***Fee applies when overdraft is created during an ATM or one-time debit transaction. Affirmative consent (opt-in) is required.

**** A Non 3Rivers transaction is considered an inquiry, transfer, deposit or withdrawal on any non-3Rivers owned ATM.  This fee does not apply to transactions on Rhythm (Epic) or Livin' Free Checking Accounts.

***** A Point-of-Sale (POS) transaction can mean a retail shop, a checkout counter in a shop, or the location where a transaction occurs. More specifically, the point-of-sale often refers to the hardware and software used for checkouts – the equivalent of an electronic cash register.

****** No activity on account for 12 months. IRA accounts and accounts with $1,000+ in assets or primary owner is under the age of 18 are exempt from this fee.

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