Frequently Asked Questions

Where can I find previous editions of eRivers?

Previous editions are available in the Resources section of our website. Log into online banking to access your communication history, and you can view past newsletters anytime. 

Can I receive eRivers if I'm not yet a member?

Yes. Subscribe to learn about membership benefits and stay informed about 3Rivers. When you're ready to join, membership starts with just $5 and opens access to all our products and services.

What if I need help with my accounts or have questions?

Our member support team is here to help. Call us at 800.825.3641, use live chat in online banking, visit any of our 24+ branch locations, or schedule an appointment online at your convenience.

How do I set up account alerts through digital banking?

Log into online banking or the mobile app and navigate to Settings > Alerts. Customize notifications for transactions, balances, payments, and security. Set up alerts that work for your needs. 

Can I customize the types of updates I receive?

Yes. You control what you receive by selecting your preferences when you subscribe. Every eRivers email includes options to update your preferences or unsubscribe. You can adjust your settings anytime.

How often will I receive eRivers newsletters?

Our main eRivers newsletter arrives monthly with financial tips, product updates, and community news. You may receive additional emails for time-sensitive announcements or security alerts based on your preferences.