FAQs

Traveling soon? Let us know! Marking your 3Rivers debit and credit cards for travel ensures you won't run into any issues using them while away from home.

Contact us at least 24 hours ahead of your trip by calling 800.825.3641 or visiting our website and selecting the "Live Chat" option.

If your payees still are not displaying this means they did not successfully transfer. You will have to manually enter information for those payees. You can do so by clicking “Add Biller” and entering the required information. Also remember to re-establish payment schedules if you had previously relied upon scheduled payments. If you still do not see payees that should be there, or are not able to access the system, give us a call at 800.825.3641.

• Electronic bill payments are drawn from your account the day the payment is sent (a non-recurring manual payment), ensuring funds are indeed available (excluding pending transactions) to clear payment. If funds are not available, the payment will not be sent to the payee. You’ll receive an email indicating that the transaction could not be completed, prompting you to re-initiate payment when sufficient funds in the account.

• Check Payments are not immediately pulled from your account.  These funds will be withdrawn when the check clears through your payee’s regular check-cashing process.

All sub-users permissions were correctly converted to the new system. However, we did experience an issue where sub-users were not able to access Bill Pay.

Adding an eBill will prompt this biller to send an electronic version of your bill to our Bill Pay system every month. This means you can view all of your bills in one place, and even set up auto pays.

• If the “Add eBill” link is visible on your payee, follow the prompts to sign-in to your biller’s online account to connect your eBills.
• If the “Add eBill” link option is not present, your payee does not provide eBills to 3Rivers at this time. We are always working with our provider to add as many electronic payees as possible.